Return & Exchange Policy
We want you to be completely satisfied with your StarWish subscription. Here's our return and exchange policy.
Last updated: January 2025
At StarWish, your satisfaction is our priority. We understand that sometimes a subscription might not meet your expectations, which is why we offer a comprehensive return and exchange policy. Please review the details below to understand your options.
Return Eligibility
- Subscriptions can be cancelled within 30 days of initial purchase
- Unused subscription time will be refunded on a pro-rated basis
- Free trial periods can be cancelled at any time without charge
- Annual subscriptions are eligible for full refund within 7 days of purchase
Return Process
- Contact our support team via email or phone
- Provide your account details and reason for return
- We'll process your request within 1-2 business days
- Refunds will be credited to your original payment method
- You'll receive a confirmation email once the refund is processed
Plan Exchanges
- Switch between subscription plans at any time
- Upgrades take effect immediately with pro-rated billing
- Downgrades take effect at the next billing cycle
- No additional fees for plan changes
- Contact support for assistance with plan changes
Non-Refundable Items
- Subscription fees after the 30-day return period
- Gift subscriptions that have been activated
- Premium features used during trial periods
- Third-party integration fees
Need Help with Returns?
Our customer support team is here to help with any questions about returns or exchanges:
Email: returns@starwish.com.tw
Phone: +886-2-1234-5678
Processing Times
Returns typically take 5-7 business days to process. Refunds will appear on your statement within 2-3 billing cycles depending on your payment method.